This is a pre-launch version of these terms, used while LehgoRide is being tested. It will be revised before LehgoRide opens to the public, and you will be asked to agree to the new version.
1. What LehgoRide is
LehgoRide is an app that connects riders with independent drivers in Liberia. We are not a transport company, and drivers are not our employees. Your ride is an arrangement between you and your driver. We run the platform that brings you together, sets the fare and keeps the records.
2. Your account
- You must be 18 or over to use LehgoRide.
- Give us accurate details, and keep your password to yourself. You are responsible for what is done with your account.
- One account works in both the rider app and the driver app.
- Do not use LehgoRide to break the law or to put anybody in danger.
3. Trips and what they cost
- Fares are set by LehgoRide and calculated by our servers. The price you are shown before you book is the price you pay for the ride, plus any waiting charge below.
- Waiting. When your driver arrives, you have a few minutes to come out, free; the app shows how long (5 minutes today). After that, every minute your driver waits, or part of one, is charged at the waiting rate for your ride type, which the app shows you while the wait is still free, and the charge is added to your fare when the ride starts. Both of you see the same clock.
- At busy times fares can be higher. You see the price before you confirm.
- You can end a ride before your destination. You will be asked to confirm, and the full fare is still charged. Ending early does not make the ride cheaper.
- You pay your driver in cash. On a cash trip, pay your driver before you get out. Your driver records whether you paid.
- A cash fare you did not pay becomes a balance on your account, and you must settle it before you can book again. You settle it by paying the driver or LehgoRide and contacting support. If you think a driver reported you wrongly, tell support and we will look into it.
4. Cancelling a trip
You can cancel a trip until your driver has arrived. It is free within two minutes of booking, and free whenever the reason is your driver's fault or nobody's. Otherwise a cancellation fee applies:
- LRD$ 25 before a driver has accepted;
- 20% of the fare once a driver is on the way.
The fee is taken from your LehgoRide wallet balance. Once the trip has started it cannot be cancelled, but you can end it early, as section 3 explains. If your driver cancels a trip that has started, you are not charged for it.
5. Safety
- When your driver arrives, give them your ride code before you set off. It is how the driver knows they have the right passenger, and how you know it is the right car.
- The emergency button in the app can alert LehgoRide with where you are and which trip you are on.
- Treat your driver with respect. Drivers are asked to do the same for you.
6. Being blocked
We may block an account where there are good grounds, such as not paying, abusing a driver, fraud, or putting anybody in danger. A block is recorded with the reason and the person who decided it, and you will be told the reason. It stops you signing in and booking.
7. Responsibility
Drivers are independent. LehgoRide is responsible for running the platform honestly: pricing trips correctly, offering trips fairly, keeping accurate records, and checking drivers before they carry passengers. What each party is responsible for if something goes wrong during a ride will be set out here before public launch.
8. Your information
How we collect, use and protect your information is explained in our privacy policy, which you can read in the app.
9. Changes to these terms
We will tell you when these terms change. If a change affects what you are agreeing to, the app will ask you to agree again before you carry on.
10. The law
These terms are governed by the law of the Republic of Liberia.